ASCENT BUSINESS SYSTEMS INC LAUNCHES PROGRAMS TO REIGN IN FIELD SERVICE OPERATIONAL INEFFICIENCIES AND IMPROVE OVERALL BUSINESS PERFORMANCE
Released on = February 14, 2006, 1:08 pm
Press Release Author = Ascent Business Systems
Industry = Small Business
Press Release Summary = HOUSTON, TX, February 14, 2006 - Ascent Business Systems, Inc. (Ascent), the leading provider of business systems for the field service industry, announced today the launch of Service Success University. Designed to educate service enterprise business owners and managers, Service Success University programs teach participants how to measure, report and improve their field service and back office operations.
Press Release Body = HOUSTON, TX, February 14, 2006 - Ascent Business Systems, Inc. (Ascent), a leading provider of business systems for the field service industry, announced today the launch of Service Success University. Designed to educate service enterprise business owners and managers, Service Success University programs teach participants how to measure, report and improve their field service and back office operations.
Ascent has a 17 year history working with service organizations who struggle with field operations and back office performance. These challenges severely limit the full potential of a service operation. "Service entrepreneurs realize they have gaps in back office and field service performance, and are in need of business insight that encompasses the entire organization to eliminate these performance deficiencies," said Mike Hutar, President. Reigning in the inefficiency of a single service transaction may appear to have little financial impact on a service organization but by year-end, the aggregate of many inefficient processes and inaccurate transactions can make a world of difference in the bottom line.
"Unlike accounting, there are no manuals or courses that say, 'This is how you operate or automate a service business,'" said Mr. Hutar. "Business needs are typically unique to the individual service enterprise, and are influenced by many factors, such as competition, suppliers, equipment serviced, and the owner's business knowledge." Bridging the gap between the back office, field operations and business influencers is strategic in becoming a "Best in Class" Service Enterprise. Ascent's Service Success University was built with this strategy in mind.
Service Success University launches with two new programs, the Service Success Webinar series and Service Success Onsite Assessment program. Designed to benefit small to mid-sized service organizations, Service Success Webinars educate participants on the benefits of monitoring and reporting vital performance measurements, using Key Performance Indicators (KPIs) as the tools for analysis. Owners or managers will learn how business processes can have a positive or negative impact on the profitability potential of their service enterprise. Register for complimentary Service Success online webinars that introduce the Service Success programs and KPI concepts by visiting Ascent\'s website, www.ascent-sys.com.
"Our philosophy at Ascent is to educate customers, business partners and prospective clients to make informed decisions about their business operations," said Mr. Hutar. "If a prospect attends a Service Success Webinar and chooses a competitor's business solution, we are pleased that we helped them make an informed decision."
Ascent\'s AutomatedService product line now includes: AutomatedService for MAS 90 MAS 200, AutomatedService for BusinessVision, AutomatedService for Peachtree, AutomatedService Open, AutomatedService CRM and Point of Service - a wireless field technician solution. AutomatedService is currently in use by a wide range of businesses with revenues of $250,000 to $500,000,000 comprised of a multitude of service providers within the Trade, Technology and Capital Equipment industries. Ascent Business Systems Inc. now services clients in every major service vertical and metro area in North America. More information about Ascent is available at www.ascent-sys.com.